Privacy Policy

SeeYouBD ("SeeYouBD", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when you access or use https://seeyoubd.com, our mobile applications, marketplace services, customer support channels, and other related services (collectively, the "Platform").

By accessing, registering for, logging into, or using the Platform, or by placing an order through the Platform, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes.

1About This Privacy Policy

1.1 Scope

This Privacy Policy applies to customers, visitors, registered users, sellers, merchants, business partners, and other individuals who interact with the Platform.

It applies to information collected through:

• Our website and associated subdomains;
• Our mobile applications, if applicable;
• Customer service and support channels;
• Orders, payments, deliveries, returns, and refunds;
• Seller and merchant registration;
• Marketing and promotional communications; and

Other services provided by SeeYouBD.

1.2 Data Controller

The entity responsible for determining how your personal information is processed is:

SeeYouBD Bangladesh Website: https://seeyoubd.com Registered/Corporate Address: 3/Cha, academy college road, Mymensingh Sadar, Mymensingh. Email: privacy@seeyoubd.com

Where applicable, SeeYouBD may appoint a designated privacy or data-protection contact to handle privacy-related requests.

1.3 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.

When we make material changes, we may provide additional notice through the Platform or other appropriate communication channels. The updated version will be posted on this page with a revised "Last Updated" date.

2Personal Information We Collect

We collect information that you provide directly to us, information generated through your use of the Platform, and information received from authorized service providers or business partners.

2.1 Information You Provide

Depending on how you use our Platform, we may collect:

Account and Contact Information

• Full name;
• Mobile phone number;
• Email address;
• Account login information;
• Profile photograph, where provided;
• Date of birth or other information where necessary for a specific service; and

Other information you voluntarily provide.

Delivery and Billing Information

• Delivery address;
• Billing address;
• Recipient's name;
• Recipient's phone number;
• Delivery instructions; and

Other information necessary to process and deliver an order.

Payment and Transaction Information

We may collect information relating to your transactions, including:

• Order details;
• Purchase history;
• Payment status;
• Transaction reference numbers;
• Mobile Financial Services (MFS) transaction IDs, where applicable;
• Limited payment information provided by payment service providers; and

Refund and payment-related records.

Where payment is processed through a third-party payment gateway, complete credit or debit card credentials are not stored by SeeYouBD in raw form unless specifically required and lawfully permitted. Payment information may instead be processed directly by the relevant payment service provider under its own security and privacy policies.

Seller and Merchant Information

If you register as a seller or merchant, we may collect:

Shop or business name; SeeYouBD

• Business address;
• Contact information;
• Trade License;
• TIN/BIN, where applicable;
• Business registration documents;
• Bank or settlement account information;
• Product and inventory information; and

Other information necessary for seller verification and marketplace operations.

Customer Communications

We may collect information you provide through:

• Customer support chats;
• Emails;
• Phone calls;
• Return and refund requests;
• Complaints;
• Product reviews and ratings; and

Other communications with SeeYouBD.

Where permitted by applicable law, customer support calls may be recorded for quality assurance, training, dispute resolution, fraud prevention, and service improvement. Where required, we will provide appropriate notice.

3Information Collected Automatically

When you access or use the Platform, certain technical and usage information may be collected automatically.

This may include:

• IP address;
• Browser type and version;
• Operating system;
• Device type and identifiers;
• Language and time-zone settings;
• Date and time of access;
• Pages viewed;
• Search queries;
• Products viewed;
• Products added to cart or wishlist;
• Referral or source URLs;
• Approximate location derived from technical information; and

Other diagnostic, security, and usage information.

4Cookies and Similar Technologies

SeeYouBD may use cookies, web beacons, pixels, local storage, and similar technologies to:

• Keep you signed in;
• Maintain shopping-cart contents;
• Remember your preferences;
• Improve website functionality;
• Understand how visitors use our Platform;
• Measure marketing performance;
• Detect fraud and security threats; and

Provide relevant product recommendations and advertisements, where applicable.

You can manage or disable certain cookies through your browser or device settings. However, disabling essential cookies may affect some Platform functions.

5How We Use Personal Information

We may process personal information for the following purposes:

5.1 Order Processing

To:

• Receive and confirm orders;
• Process payments;
• Generate invoices;
• Arrange delivery;
• Process returns and refunds;
• Provide order updates; and

Maintain transaction records.

5.2 Customer Support

To respond to questions, complaints, requests, delivery issues, returns, refunds, and other customer-service matters.

5.3 Account Management

To:

• Create and maintain user accounts;
• Authenticate users;
• Maintain account security;
• Manage buyer and seller dashboards; and

Provide account-related services.

5.4 Personalization and Service Improvement

To understand customer preferences, improve website functionality, enhance search and recommendation systems, analyze usage patterns, and improve our products and services.

5.5 Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may send information about:

• Discounts;
• Special offers;
• New products;
• Campaigns;
• Promotional events; and

Other SeeYouBD services.

You may opt out of promotional communications at any time by following the unsubscribe instructions or changing your communication preferences.

Please note that you may continue to receive essential service communications, such as order confirmations, delivery updates, payment notifications, security alerts, and account-related messages.

5.6 Security and Fraud Prevention

We may process information to:

• Detect and prevent fraudulent transactions;
• Protect user accounts;
• Investigate suspicious activity;
• Prevent abuse of the Platform;
• Maintain network and information security; and

Protect SeeYouBD, our users, sellers, and business partners.

5.7 Legal and Regulatory Compliance

We may process and retain information where necessary to comply with applicable laws, regulations, lawful requests, court orders, regulatory requirements, tax and accounting obligations, or legitimate requests from competent authorities.

6Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information on the basis of:

• Your consent;
• The necessity of processing to provide a service or fulfill an order;
• Compliance with legal or regulatory obligations;
• Protection of legitimate business, security, or fraud-prevention interests, where legally permitted; or

Other lawful grounds recognized under applicable law.

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

7When We Share Personal Information

We do not sell your personal information to third parties.

We may share only the information reasonably necessary for specific business or legal purposes with trusted third parties, including:

7.1 Delivery and Logistics Partners

We may provide delivery partners with information such as your name, delivery address, and contact number so that they can deliver your orders and handle delivery-related services.

7.2 Payment Service Providers

Payment gateways, banks, mobile financial service providers, and other payment processors may receive transaction-related information necessary to authorize, process, verify, or refund payments.

7.3 Sellers and Merchants

For marketplace transactions, relevant buyer information may be shared with the applicable seller or merchant only to the extent reasonably necessary for order fulfillment, delivery, customer service, return, replacement, or refund processing.

7.4 Technology and Service Providers

We may use third-party providers for:

• Cloud hosting;
• Website infrastructure;
• Analytics;
• Database management;
• SMS services;
• Email services;
• Customer support;
• Security monitoring;
• Payment processing; and

Other technical or operational services.

Such providers may access information only to the extent necessary to provide their services to us and are expected to maintain appropriate confidentiality and security safeguards.

7.5 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to lawful requests from courts, law-enforcement agencies, regulators, or other competent authorities.

7.6 Business Transfers

If SeeYouBD is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

8International or Cross-Border Data Transfers

Some of our service providers may process or store information outside Bangladesh.

Where personal information is transferred, accessed, or processed outside Bangladesh, SeeYouBD will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate security safeguards.

9Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

These measures may include:

• TLS/SSL encryption for data transmitted through supported services;
• Access controls;
• Authentication and authorization measures;
• Security monitoring;
• Regular system maintenance;
• Backup and recovery procedures; and

Vulnerability and security assessments.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for keeping your account password, OTP, and authentication information confidential. SeeYouBD employees or representatives will not normally ask you to disclose your password or OTP.

10Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services;
• Complete orders and transactions;
• Handle returns, refunds, warranties, and disputes;
• Maintain business and financial records;
• Meet tax and accounting requirements;
• Comply with applicable laws;
• Prevent fraud and abuse; or

Protect our legal rights and interests.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal retention procedures.

11Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Update your account and delivery information;
• Request deletion of personal information where legally permitted;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing where applicable;
• Opt out of promotional communications; and

Submit a privacy-related complaint or request.

To exercise your rights, contact us using the details provided in Section 16.

We may need to verify your identity before processing certain requests to protect your account and personal information.

12Account Deletion

You may request closure or deletion of your SeeYouBD account by contacting our support or privacy team.

Account deletion may be subject to:

• Pending orders;
• Unresolved disputes;
• Refunds or returns;
• Legal or regulatory retention requirements;
• Tax and accounting obligations; and

Other lawful requirements.

Where we are legally required to retain certain information, we will retain it only for the required period and apply appropriate safeguards.

13Children's Privacy

SeeYouBD is not intended to be used independently by children who are not legally able to enter into transactions under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where a minor is permitted to use the Platform or purchase products under applicable law, such use should be supervised or authorized by a parent or legal guardian where required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14Third-Party Websites and Services

The Platform may contain links to websites, applications, payment portals, social media platforms, or services operated by third parties.

SeeYouBD does not control the privacy practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the laws of the People's Republic of Bangladesh, to the extent applicable.

SeeYouBD will comply with applicable privacy, data-protection, consumer-protection, e-commerce, cyber security, tax, and other relevant laws and regulations applicable to its operations.

As Bangladesh's data-protection framework develops, including the Personal Data Protection Act, 2026 and other applicable legislation or regulations, SeeYouBD may update this Privacy Policy and its practices accordingly.

Any dispute relating to this Privacy Policy shall be handled in accordance with applicable laws and the applicable terms governing your use of the Platform.

16Contact Us and Privacy Requests

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

SeeYouBD Bangladesh

Website: https://seeyoubd.com

Privacy Email: privacy@seeyoubd.com

Customer Support: support@seeyoubd.com

Registered/Corporate Address: 3/Cha, academy college road, Mymensingh Sadar, Mymensingh.

Privacy/Data Protection Contact: ABM Pias Mridha

You may contact us regarding:

• Access to personal information;
• Correction or updating of information;
• Account deletion;
• Withdrawal of consent;
• Marketing preferences;
• Privacy complaints; or

Other data-protection matters.

We will review and respond to privacy requests within the period required by applicable law or, where no specific period applies, within a reasonable period.

17Effective Date

This Privacy Policy is effective from 5 August 2026.

By continuing to use SeeYouBD after this Privacy Policy becomes effective, you acknowledge the updated policy to the extent permitted by applicable law.