Return Policy

Effective Date: 5 August 2026

At Seeyoubd.Com, we aim to provide customers with a fair, transparent, and reliable shopping experience. If you receive a damaged, defective, incorrect, incomplete, expired, or materially misdescribed product, you may request a return, replacement or exchange subject to this Policy.

This Policy applies to purchases made through Seeyoubd.Com and should be read together with our Terms & Conditions and any product-specific return or warranty conditions displayed on the relevant product page.

1Valid Reasons for Return

A product may qualify for return, replacement, exchange, or refund if:

• The product was damaged when delivered.
• The product is defective or does not function as reasonably expected.
• You received a product, model, size, colour, specification, or variation different from your order.
• The package is incomplete or an advertised accessory/component is missing.
• The product was expired at the time of delivery, where applicable.
• The product materially differs from the description, specifications, or images displayed on Seeyoubd.Com.
• A fashion product qualifies for a size-related return or exchange under the conditions stated on its product page.

Eligibility may vary depending on the product category, condition of the product, applicable warranty, and any product-specific terms stated on Seeyoubd.Com.

2Return Request Period

Unless a different return period is clearly stated on the relevant product page, a customer must submit a return request within 7 calendar days from the date the product is delivered.

The 7-day period refers to the time within which the customer must notify Seeyoubd.Com and initiate the return request. It does not necessarily mean that the returned product must physically reach Seeyoubd.Com within those 7 days.

Once a return request is accepted, Seeyoubd.Com will provide instructions regarding pickup, courier return, drop-off, or another available return method.

For visibly damaged, incorrect, incomplete, tampered, or substantially defective deliveries, customers are strongly encouraged to notify us within 48 hours of delivery so that the matter can be investigated promptly.

Failure to report within 48 hours will not automatically invalidate an otherwise legitimate claim submitted within the applicable return period.

3Conditions for Return

Unless the nature of the reported defect reasonably requires opening or testing the product, an eligible returned product should:

• Be unused, unworn, unwashed, and unaltered.
• Include its original packaging, tags, labels, manuals, warranty cards, accessories, and complimentary/free items.
• Be returned in substantially the same condition in which it was delivered.
• Not have been damaged through misuse, negligence, accident, improper installation, unauthorized repair, modification, or improper handling by the customer.

For fashion products, reasonable fitting may be permitted where applicable, provided the product remains unworn for normal use, unwashed, undamaged, and has its original tags attached.

Seeyoubd.Com reserves the right to reject a return if the returned product fails to meet the applicable return conditions.

4Evidence for Damaged, Incorrect, or Incomplete Orders

For damaged, defective, incorrect, incomplete, or tampered deliveries, customers may be requested to provide photographs and/or video showing:

• The outer delivery package;
• Shipping label or order information;
• The product received;
• The reported damage, defect, or discrepancy; and
• The contents of the package.

Customers are strongly encouraged to record an unboxing video, particularly when receiving fragile, electronic, sealed, or high-value products.

An unboxing video can significantly assist the investigation of a claim. However, the absence of an unboxing video will not by itself automatically invalidate every otherwise legitimate claim.

5Change-of-Mind Returns

Change-of-mind returns are not automatically available for all products or categories.

Where Seeyoubd.Com allows a change-of-mind return or exchange, the applicable conditions will be stated on the relevant product page.

For an approved change-of-mind return:

• The product must remain unused and in resalable condition.
• Original packaging, tags, seals, accessories, manuals, and free items must remain intact.
• Applicable delivery and return transportation charges may be borne by the customer.

6Non-Returnable Products

Certain products may not qualify for change-of-mind returns after being opened, used, activated, unsealed, or otherwise made unsuitable for resale.

Depending on the product, these may include:

• Personal care, cosmetics, beauty, and hygiene products after opening or use;
• Innerwear and hygiene-sensitive garments;
• Food, groceries, consumables, and perishable products;
• Customized, personalized, or made-to-order products;
• Digital products, software, activation-code products, or downloadable items once delivered or activated;
• Products whose security, authenticity, hygiene, or manufacturer seal has been broken;
• Products damaged after delivery through misuse, negligence, accident, improper installation, unauthorized repair, or modification;
• Products specifically identified as Non-Returnable on their product page.

These restrictions do not remove any remedy that may otherwise apply where a customer receives a damaged, defective, incorrect, incomplete, expired, or materially misdescribed product.

7Electronics, Gadgets, and Warranty Products

Electronics, appliances, gadgets, mobile accessories, and other warranty-covered products may be subject to product-specific return and warranty conditions.

During the applicable Seeyoubd.Com return period, a qualifying product may be assessed under this Return & Refund Policy.

After the Seeyoubd.Com return period expires, warranty claims may need to be handled according to the applicable manufacturer, importer, distributor, brand, or seller warranty.

Opening, activating, registering, installing, or using certain electronic products may affect eligibility for a change-of-mind return.

Where available, specific warranty conditions will be displayed on the product page or provided with the product.

8How to Request a Return

To initiate a return, please contact Seeyoubd.Com Customer Support and provide:

• Order number;
• Customer name and contact number;
• Product name;
• Reason for return;
• Relevant photographs or video, where applicable; and
• Any other information reasonably required to evaluate the request.

Customer Support: +880 1911-979157

After reviewing the initial request, Seeyoubd.Com will provide further instructions regarding the available return method.

Customers should not send a product back without receiving return instructions from Seeyoubd.Com.

9Sending the Approved Return

Once a return request is approved, the customer should hand over or dispatch the product according to the instructions provided by Seeyoubd.Com within a reasonable period.

The exact return method may depend on:

• Customer location;
• Product type and size;
• Available courier service;
• Whether Seeyoubd.Com delivery service is available;
• The reason for return; and
• Other operational considerations.

A delay caused by courier transportation after the customer has properly handed over an approved return will not normally invalidate the return.

10Return Transportation Charges

Where a return is accepted because Seeyoubd.Com or the responsible seller supplied a damaged, defective, incorrect, incomplete, expired, or materially misdescribed product, reasonable return transportation costs will normally be borne by Seeyoubd.Com or the responsible party.

For an approved change-of-mind return where the supplied product was correct and free from defect, applicable delivery and return transportation costs may be borne by the customer.

If inspection establishes that the reported problem resulted from misuse, accidental damage, improper installation, unauthorized repair, modification, or another cause outside the responsibility of Seeyoubd.Com or the responsible seller, applicable transportation costs may be charged to the customer.

11Inspection of Returned Products

Once the returned product physically reaches Seeyoubd.Com or the designated return location, it may be inspected to verify:

• The reported issue;
• Product identity;
• Completeness of the returned item;
• Product condition;
• Accessories, packaging, tags, manuals, and free items; and
• Compliance with this Policy.

Receipt of a returned product does not automatically guarantee a refund or replacement.

Seeyoubd.Com will notify the customer of the outcome after completing the applicable inspection.

12Available Resolution

Depending on the circumstances, product availability, warranty conditions, and nature of the issue, an approved return may be resolved through:

• Replacement with the same product;
• Exchange for another applicable product;
• Replacement of a missing component or accessory;
• Repair or warranty service where appropriate; or
• Refund.

Where a replacement is appropriate but the same product is unavailable, Seeyoubd.Com may offer an alternative product with the customer's agreement or proceed with an applicable refund.

13Promotional Products, Bundles, and Free Gifts

Where a product was purchased as part of a bundle, promotional offer, or with a free item, the relevant accompanying products or free items may also need to be returned.

If an applicable promotional or free item is not returned, its reasonable value may be considered when calculating the applicable refund.

14Order Cancellation

Customers wishing to cancel an order should contact Seeyoubd.Com as soon as possible.

An order may generally be cancelled before dispatch.

Once an order has been dispatched, immediate cancellation may no longer be possible, and the applicable return process may need to be followed.

Where Seeyoubd.Com cannot fulfil an eligible prepaid order, any applicable refund will be processed in accordance with Bangladesh's applicable digital-commerce requirements.

15Abuse or Misuse of the Return Process

Seeyoubd.Com reserves the right to investigate suspected misuse of the return process, including:

• False or misleading claims;
• Returning a different product;
• Product substitution;
• Deliberate damage;
• Removal or replacement of components;
• Repeated abusive return behaviour; or
• Fraudulent refund claims.

This provision will not be used to deny legitimate customer claims.

16Customer Support and Contact

For return, replacement, exchange, or related assistance:

Seeyoubd.Com 3/Cha, Academy College Road Mymensingh Sadar, Mymensingh, Bangladesh

Customer Support: +880 1911-979157

17Policy Updates

Seeyoubd.Com may amend this Return Policy from time to time to reflect operational, service, legal, regulatory, or business changes.

The version applicable to a transaction will be the version published on Seeyoubd.Com at the relevant time, subject always to mandatory applicable law.

Last Updated: 5 August 2026